Refund & Return Policy

We offer free UK returns within 30 days for Medshrum orders in the United Kingdom. For selected EU orders, you may request a return within 30 days of delivery; EU customers are responsible for return postage unless the item is faulty, damaged or incorrect. Refunds are processed to your original payment method within 10 business days of receiving and checking your return.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible, items must be:

• Unopened, unused and in their original packaging
• In the same condition you received them
• Accompanied by proof of purchase

For hygiene and safety reasons, opened or used tinctures and powders cannot be returned unless they are faulty, damaged or incorrect.

To start a return, please email support@medshrum.com. Please do not send items back without contacting us first, as unauthorised returns cannot be accepted.

UK Returns

For orders delivered within the United Kingdom, approved returns are free within 30 days. Once approved, you will receive full return instructions and a prepaid return shipping label to download and print.

EU Returns

For orders shipped to our selected EU countries, you may request a return within 30 days of delivery. Items must be unopened, unused, in their original packaging and in the same condition received, with proof of purchase.

EU customers are responsible for return postage unless the item is faulty, damaged or incorrect. Please contact us before sending anything back so we can confirm the return address and instructions.

This policy does not limit any statutory consumer rights that may apply, including your right to withdraw from many online purchases within 14 days of delivery. If you exercise a statutory cancellation or withdrawal right, please tell us within the applicable period. Where required by law, we will refund the eligible product price and any standard outbound delivery charge you paid once the return has been received and checked. Upgraded delivery charges, return postage and any deductions permitted by law may not be refunded.

Return Address

Medshrum Returns
2 Oliver's Cottage
Post Office Lane
Dummer
Basingstoke
Hampshire
RG25 2AE
United Kingdom

Damages and Issues

Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us straight away at support@medshrum.com so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

We do not accept returns on:

• Opened or used tinctures and powders, unless faulty, damaged or incorrect
• Sale items, unless faulty, damaged or incorrect
• Gift cards

Exchanges

We do not currently offer exchanges. If you would like a different item, please place a new order once your return has been processed and refunded.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. If approved, your refund will be issued to the original payment method within 10 business days.

Your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@medshrum.com.